How To Return A Mattress To Amazon?

How To Return A Mattress To Amazon?

Purchasing a mattress online has made life easier, but returning such a bulky item can seem daunting. Amazon’s flexible return policy offers a 30 to 100-day window for most mattresses, ensuring customer satisfaction is a priority.

This article demystifies the return process, providing clear steps to seamlessly send back your mattress if it doesn’t meet expectations. Keep reading for the key takeaways that will guide you through an effortless return experience.

Key Takeaways

  • Check Amazon’s return policy to understand the deadlines: 30 days for opened mattresses and up to 100 days for items in original packaging.
  • Start your return by logging into your Amazon account, finding your mattress order, and selecting “Return or Replace Items.”
  • Choose a return method that works best for you; this could be an Amazon Hub drop-off, UPS pickup, or another carrier option.
  • Repackage your mattress using strong packing materials, ensuring it’s clean and secure to avoid damage during shipping.
  • Be aware of potential costs, such as shipping fees or restocking charges, that may apply depending on the reason for the return.

Understanding Amazon’s Mattress Return Policy

Amazon's Mattress Return Policy
Image source – homeguiding

Amazon’s mattress return policy includes a timeframe for returns and specific conditions for acceptable returns, such as the mattress being in its original packaging. Understanding these guidelines is crucial before initiating the return process.

Timeframe for returns

If you’ve decided your mattress isn’t the right fit, Amazon provides a generous return window to ensure your satisfaction. For mattresses taken out of the box, you must initiate the return process within 30 days from receipt.

On the other hand, if your mattress is still in its original packaging and unopened, the timeframe extends to 100 days after shipment for you to make a return. This flexible policy allows homeowners plenty of time to decide on their purchase.

Customers can start their mattress return without worrying about repackaging or shipping complexities. Amazon collaborates with their Special Handling Department to simplify this part of the process—meaning an uncomplicated experience for those returning large items like beds and mattresses in a box.

Remember to adhere strictly to these defined periods based on whether your item has been opened or remains untouched in its original wrapping.

Acceptable condition for returns

To ensure a successful mattress return to Amazon, the item must meet their acceptable condition standards. Customers should know that an opened mattress must be returned within 30 days of receipt.

For those who have kept the mattress in its original, unopened state, you get a more generous 100-day window to make your return. It’s important to note the condition of your mattress; if you’ve taken it out of its box and used it, ensure there are no stains or damage, as these can affect eligibility for returns.

Amazon streamlines the process by coordinating with their Special Handling Department so customers aren’t burdened with reboxing or shipping large items like mattresses. However, adhering to Amazon’s guidelines is crucial for a swift refund or exchange.

Ensure your unused mattress remains unblemished and tucked away in its original packaging before initiating a return through Amazon’s customer-friendly online returns center.

Initiating the Mattress Return Process

To initiate the mattress return process, log in to your Amazon account and request a return for the mattress. Choose a return method that works best for you, whether through UPS, FedEx, or another carrier provided by Amazon.

Log in to your Amazon account.

Start by heading over to Amazon’s homepage and logging into your account. Click on the ‘Your Orders’ section to find a list of all your purchases. Locate the mattress order you want to return and click on the ‘Return or Replace Items’ button next to it.

This is your first step toward initiating the mattress return process.

Ensure you have your order number handy, which will streamline communication with customer service if needed. Follow the prompts provided by Amazon’s online returns center carefully; they are designed to guide homeowners like yourself through each step required to return a mattress successfully.

Selecting the reason for your return accurately ensures that Amazon processes your request appropriately and quickly moves things along in their system.

Request a return

To request a return for your mattress on Amazon, log in to your Amazon account and locate the order containing the mattress you wish to return. Then, follow the prompts to initiate the return process, providing necessary details such as the reason for the return and preferred refund method.

Once your return request is approved, you can choose a suitable return method that works best for you and wait for further instructions from Amazon.

When selecting a return method, consider whether you want Amazon to schedule a pickup or prefer to drop off the mattress at a designated location. Keep an eye out for any potential costs associated with the return process, but rest assured that once everything is settled, Amazon will handle both your refund and the logistics of getting your mattress back.

Choose a return method.

To initiate the mattress return process, log in to your Amazon account and navigate to the “Your Orders” section. Find the mattress order you wish to return and click the “Return or Replace Items” button.

Choose a return method that suits your convenience, such as drop-off at an Amazon Hub, schedule a pickup with UPS, or select a different carrier for larger items.

Once you have selected your preferred return method, follow the prompts to complete the return request. Make sure to carefully review all instructions and requirements based on whether you are returning an opened mattress or an unopened one within Amazon’s specified time frame for returns.

Preparing the Mattress for Return

Repackaging the mattress is crucial for a successful return. Use sturdy packaging materials and securely wrap the mattress to prevent damage during transit. Additionally, follow Amazon’s guidelines for packaging and labeling the return package.

Repackaging the mattress for Return

Repackaging the mattress

To prepare the mattress for return, homeowners can remove all bedding and accessories. Next, carefully place the mattress back into its original packaging if available. If the original packaging is not accessible, consider using a sturdy box that fits the mattress properly.

Additionally, ensure no tears or damages to the packaging to prevent complications during shipping.

After placing the mattress in the packaging or box, securely seal it with packing tape and affix any necessary labels for shipping. This will help protect the mattress from damage during transit and ensure a smooth return process.

Packaging tips to Return a Mattress

Packaging tips

When repackaging a mattress for return, ensure it’s clean and in good condition. Vacuum-seal or compress the mattress to fit back into its original packaging. Use strong packing tape to tightly secure all seams and corners, reducing the risk of damage during shipping.

Consider using additional layers of protective material around the packaged mattress to safeguard it from potential tears or punctures during transit.

To protect the mattress surface during shipment, place it within a plastic cover before putting it back in its original box. This extra layer can help shield against dust, dirt, and accidental spills that may occur while in transit.

Potential Costs and Refunds

When returning a mattress to Amazon, customers should be aware of potential costs such as return shipping fees and restocking charges. It’s important to understand the refund process and how long it may take for the funds to be credited back to your account.

Refund process

To initiate the refund process for a mattress returned to Amazon, customers can expect their refund within 2-3 weeks after receiving the item. Once Amazon receives and processes the return, they issue a full refund to the original payment method used during the purchase.

The refunded amount includes any applicable taxes originally charged, and an email notification confirms the completion of the refund.

Customers who paid with an Gift Card or promotional code will receive a new digital gift card equivalent to their refunded amount via email. Additionally, if returning a mattress from an Amazon Prime account, there are no shipping charges for both returns or exchanges.

Return shipping costs

Return shipping costs for mattresses being returned to Amazon may vary depending on the reason for return and the specifics of your purchase. It’s important to note that Amazon typically covers return shipping costs if there has been an error on their part or if the mattress is defective upon arrival.

However, if you’ve changed your mind about the mattress or no longer need it, you may be responsible for covering the return shipping expenses. Always read through Amazon’s specific return policy for mattresses to understand any potential costs involved in returning your purchase.

Customers should be aware that while some sellers on Amazon offer free returns, others may deduct a re-stocking fee from the refund amount to offset initial shipping and processing fees.


Returning a mattress to Amazon involves understanding the return policy, initiating the return process, and preparing the mattress for return. Customers should be aware of Amazon’s return timeframe and acceptable condition criteria.

The return can be initiated by logging into your Amazon account and requesting a return. Repackaging the mattress properly is key to ensuring a smooth return process. It’s important to note potential costs associated with shipping and refunds, as these may vary depending on specific circumstances.

Frequently Asked Questions

Can I return a mattress to Amazon if it is uncomfortable?

You can return a mattress to Amazon if it’s uncomfortable within the specified return period.

Do I need the original packaging to return a mattress to Amazon?

No, the original packaging is not required to return a mattress to Amazon.

How do I initiate the return process for a mattress on Amazon?

Are there any costs associated with returning a mattress to Amazon?

The cost of returning a mattress to Amazon may vary depending on the reason for the return and your location.

What is the time frame for returning a mattress purchased from Amazon?

The time frame for returning a mattress purchased from Amazon typically ranges from 30 days to several months, depending on specific policies and conditions.

How to return a mattress in a box?

To return a mattress in a box, carefully repackage it in its original or similar-sized box and contact the company for return instructions. Most companies offer a free pick-up or return shipping service. Make sure to follow any specific return policy and guidelines the company provides to ensure a smooth return process.

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Stephani (she/her) serves as the Executive Director of Strategy and Operations at, where she conducts comprehensive research, testing, and analysis of fabric-based products spanning sheets, mattresses, towels, pillows, fitness apparel, and other clothing items..Read more

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